Contact Us

Technical Support

For Students

For further assistance please contact the WTS Help Desk

  • In-person: Support Services Building, main floor right inside the front doors
  • Phone: 519-661-3800 or ext. 83800
  • Webform: https://webapps.uwo.ca/helpdesk/home
  • Support Ticket: https://jira.uwo.ca (Western Login Required)

    Please provide the following information in your ticket:

    • Summary - include site name & overview of the issue/request (ie. OWL Help - BSKTWEAV 1001 - Assignment Submission)
    • Components - set to owl
    • Description - add specific details on the issue/request 
    • Labels - set to a specific tool or process (ie. owl-assignments)

For Instructors & Site Maintainers

For further assistance please contact the WTS Help Desk

  • Phone: 519-661-3800 or ext. 83800
  • Support Ticket: https://jira.uwo.ca (Western Login Required)

    Please provide the following information in your ticket:

    • Summary - include site name & overview of the issue/request (ie. OWL Help - BSKTWEAV 1001 - Assignment Error)
    • Components - set to owl
    • Description - add specific details on the issue/request 
    • Labels - set to a specific tool or process (ie. owl-assignments)

For in-person support please visit the Instructional Technology Resource Centre

  • Drop-In: Support Services Building, Room 4320
  • Make an Appointment: 519-661-3800 or ext. 83800