Known Issues

Known customer issues with OWL are listed below. While we are working on a permanent fix, a current known issue may have a workaround available. Known issues that have been resolved are listed further down with the date each fix was released.

Current Known Issues

Contains the affected tool, the issue, and any available workarounds.
Tool Affected Roles Issue Workarounds

Gradebook

Instructors, other site maintainers Large gradebooks containing lots of cells of students and columns can take a while to load.

Please wait and the Gradebook will load eventually in most cases.

Lessons

All roles The "Transparent (no borders)" colour scheme in Column Properties does not remove the borders.

Override the styles by uploading a custom stylesheet for Lessons.

Lessons

All roles Recent changes to Lessons may require updates to custom CSS (stylesheets).

Please read this ELT article about CSS changes for details.

Lessons

All roles Recent changes to Lessons require updates to the styles for WTS's OWL Basic Template and OWL Advanced Template.

Please read this ELT article about updates to the templates for details.

Site Info

Instructors, other site maintainers The "Add new group" button remains disabled when creating new groups.

Clear your browser cache and try again.

Tests & Quizzes

Instructors, other site maintainers Some functions ("sign", "factorial", and "log") in the Calculated Question type have changed. These need to be updated in formulas to the new notation of "sgn", "!", and "log10", respectively.

Update questions using the old functions ("sign", "factorial", and "log") with the new notation of "sgn", "!", and "log10", respectively. Questions in questions pools will also need to be updated.

Lessons

All roles Content embedded by students on a Student Content page prior to May 2nd, 2021 does not appear to others in the site.

Students need to re-upload and re-embed the content, or contact the WTS Helpdesk for assistance.

Preferences

People with more than 1000 hidden sites in OWL Sites starred across the top and all sites in the Sites drawer disappear when hiding more than 1000 sites using Preferences.

Unhide sites in Preferences > Sites so you have less than 1000 sites hidden.

Collaborate Ultra

All Roles When using Mac OS "Big Sur" 11.0 or "Catalina" 10.15 and Safari 14 with Collaborate Ultra the audio a user hears is breaking up or cracking.

If Safari 14 is installed on your computer, please plan on using either Google Chrome or Mozilla Firefox with Collaborate Ultra sessions. 

Tests & Quizzes

Instructors, other site maintainer roles When grading calculated questions in Question view, student responses will display as being marked incorrectly. This is a display issue only. Students still receive the correct number of points.

Grade calculated questions in each student's individual submission.

Tests & Quizzes

Instructors, other site maintainer roles When switching between "Highest Submission" and "All Submissions" while grading question responses, grades entered will appear to apply to students in the wrong order after the switch.

Grade with one option at a time; do not switch between options.

After selecting the other option, navigate away from the page to avoid saving the incorrect grades.

Assignments

Instructors, other site maintainer roles When re-uploading feedback files via the bulk uploader after an initial upload, the files will show multiple times in the feedback area

Ensure that you have finished your grading before uploading your grades and feedback.

Tests & Quizzes

Students, other site "access" roles The "Student Audio Response" question type does not work for students when the quiz is accessed using the published assessment URL.

The "Student Audio Response" question will work properly when the quiz is accessed directly through Tests & Quizzes.

Tests & Quizzes Instructors, other site maintainer roles When switching between groups while grading question responses, grades entered will appear to apply to any subsequent group selected.

Grade one group at a time; do not switch between groups.

View submissions for the entire site and not by group.

Collaborate Ultra Chromebook Users Some users have reported receiving an error when attempting to join Blackboard Collaborate Ultra sessions using a Chromebook. Blackboard currently recommends Chromebook users update Chrome to the latest version, or use an alternative browser such as Firefox/Edge.
Lessons Students Viewing Lessons

Students receive a 403 error when trying to access content created through the rich text editor

When lessons or subpages are created and content is added to them, a folder is automatically created in resources. The hide setting for these folders are automatically set to "Hide this folder and its contents" The file can still be accessed by students when the file is added to the lesson through the lesson tool's "Add content link" or "embed content" options. However, when added through the rich text editor or via a direct link to the file, the students will receive this error

To resolve this issue, go to the resources folder, find the relevant folders. Using the dropdown beside the folder, choose "Edit Details". Under Availability and Access, choose "Hide this folder but allow access to its contents.

Statistics Instructors viewing Student activity Some student activity events do not appear for the week of May 2nd-8th, 2020.

Students were not affected by this issue when submitting assignments or quizzes, or interacting with OWL in general. Their activity will still appear in those tools. The issue only affected the reporting of events in Statistics, which Instructors should consider when reviewing the Statistics reports for that week.

Assignments Students, other site access roles Students cannot resubmit to an anonymous assignment (after they have made an initial submission).

Instructors or site maintainers will have to create a new anonymous assignment for each allowed resubmission until this issue is resolved.

This issue does not affect resubmissions for non-anonymous assignments.

Sign-up Instructors, other site maintainer roles When creating a meeting, the "Meeting Coordinators" option shows the HTML code for a space character (" ") in front of coordinators' names. Ignore the " " part and read the name following the semi-colon. This is just a display issue and does not affect the sign-up process.
Assignments Instructors, other site maintainer roles Creating an assignment and then editing that assignment to turn it into a group-submission assignment, or creating a group-submission assignment and then editing that assignment to turn it into an individual assignment may cause unintentional and irreversible issues. Create a new assignment with the correct settings (rather than changing the assignment's settings between individual- and group-submissions).
Assignments Instructors, other site maintainer roles When uploading an archive file (using the "Bulk Upload" option) to an assignment using Turnitin, the default pre-created inline submission text file (for text normally entered into the text editor on the submission page) is not submitted to Turnitin.

In the archive file, copy the existing "studentsName_submissionText.html" file for each student into each student's "Submission attachment(s)" folder and put the inline submission into that "submissionText.html" file.

-- Everyone If you are sending an email to your instructor or someone from your class using a contact from your email address book, the display name of the recipient (in the "To" field) might be different than the recipient's actual email address. Therefore, you might send the message to an unchecked email address.

Always check the full email address of anyone you are emailing to ensure your message gets to the correct destination.

-- Everyone If you reply to an email originally sent to you by OWL, the display name of the recipient (in the "To" field) might be different than the recipient's actual email address. Therefore, you might send the message to an unchecked email address.

Always check the full email address of anyone you are emailing to ensure your message gets to the correct destination.

Lessons Everyone Page icons appear as boxes.

This is a browser caching issue. Clear your cache or hard-refresh your browser.

 

Resolved Issues

Contains a list of resolved issues, what tool it effected, details about the issue, and when it was resolved.
Tool Issue Status
Lessons Videos are downloaded on page load. This is a known issue on Chrome. Resolved - May 2021
Lessons With the Inline Questions tool in Lessons, if the answers in your question are long, clicking "Show Poll" will create overlap in the text as the frame does not expand to accommodate the text enough Resolved - May 2021
Gradebook When working in a Gradebook that uses categories, dragging items to change their order does not save in the new order. Resolved - May 2021
Zoom Zoom is presenting a warning regarding Approved Domains in the LTI Pro configuration. Resolved - September 2019
Statistics Any graphs in Statistics just spin and never display Resolved - August 2019
Gradebook Viewing the statistics for a particular Gradebook item results in a blank page. Resolved - August 2019
Tests & Quizzes Setting a question's point value to be worth more than 999 points will cause grading issues. Resolved - July 2019
Gradebook Setting dates for items/columns in the Gradebook changes the date to another date when using non-US English. Resolved - July 2019
Email Archive Email Archive doesn't display attachments sent to the site's email archive address from Outlook. Resolved - January 2019
Lessons The "Add Question" option does not always record student answers. Resolved - May 2018
Gradebook Instructors and Grade Admins do not see the "Submit" and "Approve" buttons for their sections when they are not enrolled in the first section listed on the Final Grades page of a cross-listed course site. Resolved - May 2018
Gradebook Changes to the grade submission revision PDF file (linked from the Final Grades page) do not show in bold text. Resolved - May 2018
Forums Forum discussions do not wrap on mobile devices Resolved - December 2017
Lessons Embedded HTML modules and pages do not load content in Lessons Resolved - October 2017

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