Known Issues

Known customer issues with OWL are listed below. While we are working on a permanent fix, a current known issue may have a workaround available. Known issues that have been resolved are listed further down with the date each fix was released.

Current Known Issues

Tool Affected Roles Issue Workarounds
Gradebook Instructors, other site maintainer roles Setting dates for items/columns in the Gradebook changes the date to another date. Temporarily changing the site language to "English - United States [en_US]" allows the correct date to be saved. After setting the correct date, the site language can be changed back to the preferred language.
Assignments Instructors, other site maintainer roles Creating an assignment and then editing that assignment to turn it into a group-submission assignment, or creating a group-submission assignment and then editing that assignment to turn it into an individual assignment may cause unintentional and irreversible issues. Create a new assignment with the correct settings (rather than changing the assignment's settings between individual- and group-submissions).
Assignments Instructors, other site maintainer roles When uploading an archive file (using the "Bulk Upload" option) to an assignment using Turnitin, the default pre-created inline submission text file (for text normally entered into the text editor on the submission page) is not submitted to Turnitin.

In the archive file, copy the existing "studentsName_submissionText.html" file for each student into each student's "Submission attachment(s)" folder and put the inline submission into that "submissionText.html" file.

Tests & Quizzes Instructors, other site maintainer roles Setting a question's point value to be worth more than 999 points will cause grading issues.

Set each quiz question's point value to a value less than 999 points each.

-- Everyone If you are sending an email to your instructor or someone from your class using a contact from your email address book, the display name of the recipient (in the "To" field) might be different than the recipient's actual email address. Therefore, you might send the message to an unchecked email address.

Always check the full email address of anyone you are emailing to ensure your message gets to the correct destination.

-- Everyone If you reply to an email originally sent to you by OWL, the display name of the recipient (in the "To" field) might be different than the recipient's actual email address. Therefore, you might send the message to an unchecked email address.

Always check the full email address of anyone you are emailing to ensure your message gets to the correct destination.

Lessons Everyone Page icons appear as boxes.

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Resolved Issues

Tool Issue Status
Email Archive Email Archive doesn't display attachments sent to the site's email archive address from Outlook. Resolved - January 2019
Lessons The "Add Question" option does not always record student answers. Resolved - May 2018
Gradebook Instructors and Grade Admins do not see the "Submit" and "Approve" buttons for their sections when they are not enrolled in the first section listed on the Final Grades page of a cross-listed course site. Resolved - May 2018
Gradebook Changes to the grade submission revision PDF file (linked from the Final Grades page) do not show in bold text. Resolved - May 2018
Forums Forum discussions do not wrap on mobile devices Resolved - December 2017
Lessons Embedded HTML modules and pages do not load content in Lessons Resolved - October 2017

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