Reset Password

Instructors and maintainers have the ability to add "non-official participants" to their sites in OWL, which are participants with non-Western accounts (non-@uwo.ca email addresses). If non-Western participants want to reset their passwords for their OWL accounts, they can use the RESET PASSWORD tool, which is located on the OWL Gateway.

If you are using a Western account, you cannot reset your password through OWL. Please visit Western Identity instead to reset your Western account password.

Reset Password (Non-Western Accounts)

  1. Click the Reset Password link on the OWL Gateway.

    Screenshot of the OWL Homepage with the Reset Password tool highlighted.

  2. Enter your non-Western email, then click the Request Password Change button.

    Screenshot of the request password change page, with the request password change button highlighted.

  3. You will receive an email with a password reset link.

    Note: The password reset link will expire after 60 minutes of being sent to your email.

    Screenshot of the confirmation page of the password change request.

  4. Click the link in the email and follow the on-screen instructions to reset your password.

    OWL has some minimum requirements for password strength. It is recommended that your new password includes:

    • a minimum of 8 characters
    • a mix of character types (lowercase, uppercase, numbers, and special characters)
    • not your username or email address
    Screenshot of the create a new password page.